Consultation for families of people with addiction in Kyzylorda

Reviewed byNurlan Isayev, MDAddiction psychiatrist, experience 10 years · updated 8 Nov 2026

Key facts

Who provides it

A psychiatrist-narcologist and a psychotherapist specializing in family work

Where

At the clinic or by video call; several family members can join

Duration

First meeting 60–90 minutes; a course of family consultations is 4–8 sessions

Anonymity

No last names or documents; information about the family is protected by medical confidentiality

When it is urgent

Your loved one has seizures, delusions, loss of consciousness, suicide threats, or aggression — call 103 or 112

Outcome

A risk assessment, a plan for talking about treatment, and rules for family life and crisis situations

What you should know

Addiction affects the whole family: loved ones live in constant anxiety, take on someone else’s responsibilities, try to control the drinking or drug use, and often need help themselves. A consultation for relatives is a medical and psychological service in its own right. Its goal is to give the family a clear picture of what is happening, reduce risks, and develop an action plan that increases the chances that the person with addiction will agree to treatment.

At Narcology 24, the consultation is conducted by an addiction specialist and a psychotherapist who works with families. The addiction specialist answers medical questions: how dangerous the condition is, when a doctor’s home visit or an ambulance is needed, and which complications are possible. The psychotherapist helps the family build communication and set boundaries. A consultation for families in Kyzylorda is available in person at the clinic and by video call, so relatives in different cities and countries can join.

When Relatives Should Seek a Consultation

• your loved one regularly drinks or uses drugs and denies there is a problem
• you do not know whether their condition is dangerous and whether you need to call a doctor urgently
• previous conversations about treatment ended in arguments and promises to “quit on my own”
• the family has run into debt, lies, and missing belongings or money
• you feel constant anxiety, sleeplessness, and guilt about what is happening
• there are children in the home, and you do not know how to explain the situation to them
• your loved one went back to drinking or using after treatment and you need to understand what to do next

If two or three points apply, it is worth seeing a doctor. Phone advice is free and confidential. If life is at risk, call 103 or 112.

What a Family Consultation Includes

What the consultation covers, point by point: 1) gathering information about your loved one — what they use and for how long, whether there have been binges, seizures, psychotic episodes, or treatment; 2) assessing urgency — whether there are signs that require immediate medical care; 3) reviewing the family situation — who does what, and which actions unintentionally support the substance use; 4) discussing the treatment options available right now; 5) an action plan for the coming weeks.

Special attention is paid to the relatives themselves. Long-term stress leads to anxiety and depressive disorders, sleep problems, and physical illness. The doctor assesses whether family members need help of their own — psychotherapy or a psychiatrist’s consultation. A family that has received support acts more calmly and consistently, and this in itself increases the likelihood that their loved one will get treatment in Kyzylorda.

How we help

Myths and facts

How a home visit works

1. Call or message usThe dispatcher answers 24/7 and in 3–5 minutes checks the person's condition, age, how long the drinking or use has lasted, chronic conditions and the address. No surname needed.
2. The doctor sets offAn addiction doctor or psychiatrist comes with equipment and medication. Travel time depends on the district — usually within an hour. If inpatient care or an ambulance is needed, we'll say so straight away.
3. Examination and treatmentBlood pressure, pulse, oxygen saturation, blood sugar if needed and a neurological check. Then an IV drip or other treatment as indicated, 1–3 hours.
4. A plan for the next daysAdvice for the family on what to do overnight and tomorrow, phone follow-up and a repeat visit if needed.
5. Further treatmentCoding, psychotherapy, rehab or psychiatric follow-up — once the acute state has passed and the person is ready.

Prices in Kyzylorda

The final cost is agreed before treatment starts. Prices are in tenge and do not constitute a public offer.

Where to get help

Narcology 24 in Kyzylorda: our duty team makes home visits day and night, usually within an hour (all city districts and nearby settlements). Two branches for appointments and procedures — 169 Auezova St., Kyzylorda and 24 Zheltoksan St., Kyzylorda. When indicated, we arrange admission and transport.

Confidential and private

Information about your request, diagnosis and treatment is protected by medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”. We do not share it with employers, schools, the police or neighbours; the only exceptions are those expressly set by law. A first name is enough to call us, and paid confidential treatment does not mean a registry entry.

Questions and answers