Addiction doctor home visit 24/7 in Astana

Reviewed byRinat Zhumabekov, MDAddiction psychiatrist, experience 21 years · updated 8 Nov 2026

Key facts

Who provides care

An addiction physician, with a nurse if needed

Where

At home, at relatives’ apartments or in a hotel — throughout Astana and its suburbs

Duration

Examination takes 30–60 minutes; with an IV drip, usually 2–4 hours

Anonymity

No state registry, medical confidentiality under the law of the Republic of Kazakhstan

When it is urgent

Loss of consciousness, seizures, delirium, breathing problems — call 103 or 112 immediately

Outcome

Assessment of the condition, first aid, recommendations for the family and a treatment plan

What you should know

Calling an addiction doctor to the home is often the first step a family takes when they realize they can no longer cope on their own. You may not know whether this is a binge, poisoning or something more serious, and you may not be sure whether it is safe to wait until morning. Here we explain what the doctor does at home, how to prepare, what to tell the person before the doctor arrives, and in which situations you should call not us but an ambulance at 103 or 112.

Astana is a city where many people live far from their families: newcomers from the regions, people working rotational or shift schedules, young families in the new neighborhoods of the left bank. Relatives often call us from another city after a loved one stops answering the phone. The Narcology 24 doctor goes to the address given around the clock — to Yesil, Nura, Baikonur, Almaty district, Saryarka and the suburbs — and reports the results of the examination to the family if the patient agrees.

When a family should call an addiction doctor to the home

• the person has been drinking for several days in a row and cannot stop on their own
• after stopping, they developed shaking, sweating and insomnia
• you suspect drug use: strange behavior, unusual pupils, drowsiness
• your loved one refuses to go to a clinic but agrees to talk to a doctor at home
• an elderly relative drinks while also taking many medications
• you are not sure how serious things are and want a professional assessment
• the person lives alone and is not answering calls, and you are in another city

If heavy drinking has lasted more than two or three days, or there is shaking, vomiting, blood-pressure spikes or insomnia, you need a doctor rather than stopping alone. Phone advice is free. For seizures, confusion or hallucinations call 103 or 112.

Why a doctor’s house call is often better than waiting

Many people with addiction put off seeing a doctor for years: they feel ashamed, worry about their job, or fear being placed on a registry. At home, in familiar surroundings, a conversation with an addiction doctor goes more calmly, especially if relatives have explained in advance that this is an ordinary doctor and not someone coming “to take you to hospital.” For the family, it is a chance to get a professional opinion without conflict.

The condition during a binge and withdrawal changes quickly: what looks like a hangover in the evening can turn into seizures or psychosis by night. In Astana, winter brings an extra risk — an intoxicated person goes out into the frost and wind “to get some air” and may become hypothermic. An early examination makes it possible to understand in time whether home care is enough or an inpatient unit is needed, without losing precious time.

How we help

Myths and facts

How a home visit works

1. Call or message usThe dispatcher answers 24/7 and in 3–5 minutes checks the person's condition, age, how long the drinking or use has lasted, chronic conditions and the address. No surname needed.
2. The doctor sets offAn addiction doctor or psychiatrist comes with equipment and medication. Travel time depends on the district — usually within an hour. If inpatient care or an ambulance is needed, we'll say so straight away.
3. Examination and treatmentBlood pressure, pulse, oxygen saturation, blood sugar if needed and a neurological check. Then an IV drip or other treatment as indicated, 1–3 hours.
4. A plan for the next daysAdvice for the family on what to do overnight and tomorrow, phone follow-up and a repeat visit if needed.
5. Further treatmentCoding, psychotherapy, rehab or psychiatric follow-up — once the acute state has passed and the person is ready.

Prices in Astana

The final cost is agreed before treatment starts. Prices are in tenge and do not constitute a public offer.

Where to get help

In astana you can get help at home, at one of our two branches (6 Auezova St., office 37, Astana, 176 Imanova St., Astana) or online if you need a consultation rather than a procedure. The dispatcher answers 24/7 and will tell you straight away which option is safest.

Confidential and private

in Astana our doctor can come in ordinary clothes in an unmarked car. Treatment documents are given only to the patient. If you need a certificate or sick note, this is discussed separately and only at your request.

Questions and answers