Addiction doctor on duty — 24/7 home visits

+7 (700) 309-30-17
Astana
WhatsApp

Psychiatry · Depression, anxiety, sleep

Insomnia treatment in Astana

In short

Chronic insomnia is a sleep disorder in which, at least three times a week for several months, a person has trouble falling asleep, wakes up often or too early, and feels worn out during the day. It can be a disorder in its own right or a sign of depression, anxiety, or addiction. A Narcology 24 psychiatrist finds the cause and prescribes cognitive behavioral therapy for insomnia and, if necessary, medication. The course lasts several weeks.

Call a doctorTeam on call
Arman Magzhanov, MD
Arman Magzhanov, MDPsychiatrist · experience 24 years
  1. 01Call or WhatsApp
  2. 02The doctor sets off
  3. 03Help on site
Astana · 24/7+7 (700) 309-30-17

from 12 000 ₸ConfidentialVisit: usually within an hour

Reviewed byArman Magzhanov, MDPsychiatrist, experience 24 years · updated 8 Nov 2026

Key facts

ICD-10 code
F51.0
Who conducts it
A psychiatrist; a psychotherapist provides cognitive behavioral therapy for insomnia
Where
At the clinic or by video consultation, with a sleep diary kept at home
Duration
A course of CBT-I usually takes 6–8 weeks, followed by maintenance sessions
Anonymity
Anonymous, with no registration at the state dispensary
When it's urgent
Several days without sleep combined with agitation or strange ideas — see a doctor urgently; if there is a threat, call 103
Outcome
Restored ability to fall asleep and deeper sleep, and an end to uncontrolled use of sleeping pills

What you should know

Insomnia rarely affects just one person: the whole family loses sleep along with them. A wife hears her husband pacing the kitchen at three in the morning; the children notice that their mother is irritable and distracted in the morning; an adult son secretly takes sleeping pills that an acquaintance once gave him and can no longer fall asleep without them. Loved ones suggest “a drink before bed,” buying melatonin, or simply going to bed earlier, but for months nothing changes, and the fatigue builds up.

In Astana, insomnia is fueled by particular conditions: long winter nights and short daylight hours, shift work and overtime, night shifts for many who have moved from other regions, and late commutes between the Yesil and Baikonur districts. A Narcology 24 psychiatrist helps you understand what lies behind the sleep problem and select treatment that restores natural sleep rather than creating dependence on pills. Relatives receive advice on how to support a healthy routine at home.

When a Loved One's Insomnia Is a Reason to See a Doctor

  • several times a week, the person takes more than half an hour to fall asleep or lies awake for hours
  • they wake up at night and can't fall back asleep, and get up at dawn feeling worn out
  • sleep problems have lasted more than a month and don't go away after a vacation
  • during the day they are irritable and distracted and doze off at the wheel or at work
  • they take sleeping pills or alcohol every evening and can no longer fall asleep without them
  • the insomnia is accompanied by low mood, anxiety, or thoughts of death
  • they have gone several nights with almost no sleep yet are energetic, active, and full of unusual plans

If two or three points apply, it is worth seeing a doctor. Phone advice is free and confidential. If life is at risk, call 103 or 112.

What Lies Behind Insomnia

Insomnia often begins after stress — an illness, a conflict, a move — and then becomes entrenched because of unhelpful habits: lying in bed awake for a long time, daytime naps, using the phone in bed, and evening coffee and energy drinks. The person starts to dread the night, and the fear itself keeps them from falling asleep. This is how chronic insomnia develops, and it can persist long after the original cause has disappeared.

Insomnia is often a symptom of another problem: depression, an anxiety disorder, PTSD, alcohol misuse, physical illnesses, or certain medications. A sharp reduction in sleep without tiredness can be the first sign of a manic episode in bipolar disorder or of developing psychosis. That is why it is important for relatives not to treat the sleep problem with “something from the medicine cabinet” but to have the person seen by a doctor.

How Insomnia Treatment Works

Treatment usually starts with an online consultation: the psychiatrist asks about daily routine, work, caffeine, alcohol, medications, mood, and anxiety, and asks the person to keep a sleep diary for one to two weeks. If necessary, the doctor recommends an examination by a general practitioner or sleep specialist to rule out, for example, pauses in breathing during sleep. Cognitive behavioral therapy for insomnia is then prescribed, and if depression or anxiety is found, those are treated too. The family helps the person stick to the new routine.

If the person hasn't slept for several days and is agitated, talks fast, makes strange plans, voices unusual ideas, or hears voices, this may be the beginning of mania or psychosis — an in-person examination is needed the same day, and in case of aggression or a threat to life, call 103 or 112. Combining sleeping pills with alcohol is dangerous: if the person is confused, breathing slowly, or cannot be woken, call an ambulance immediately.

How we help

01

Finding the cause

The psychiatrist assesses whether the insomnia is a disorder in its own right or a sign of depression, anxiety, addiction, or another illness. ICD-10 and ICD-11 criteria, questionnaires, and a sleep diary are used. The doctor checks which medications the person is already taking, including those taken without a prescription — this is important for a safe treatment plan.

02

Cognitive behavioral therapy for insomnia

According to NICE guidelines, this is the first-choice treatment for chronic insomnia. It includes restricting time in bed, stimulus control, working with anxious thoughts about sleep, and sleep hygiene rules. The method requires discipline in the first few weeks but gives lasting results without the risk of dependence. The clinic's psychotherapist supports the person at every stage.

03

Medication

If medication is needed, the doctor selects it based on the cause of the insomnia, the person's age, and any other illnesses. Sleeping pills that carry a risk of dependence are prescribed only for a short course and under supervision. If the person has been taking sleeping pills on their own for a long time, they must not be stopped abruptly — the doctor will draw up a plan for gradual reduction. The family should keep this in mind.

04

Help for the family

Loved ones are taught how to support the routine: don't wake the person at night to talk, don't offer alcohol “to help sleep,” avoid late-night gatherings, and go for daytime walks together. A Narcology 24 psychologist can hold a session for relatives whose nights are disrupted too, to help them restore their own rest.

Myths and facts

MythA nightcap helps you fall asleep

FactAlcohol speeds up falling asleep but makes sleep shallow, broken, and unrefreshing. Drinking regularly “to sleep” makes insomnia worse and can lead to dependence. It's a common trap.

MythSleeping pills are the fastest and most reliable solution

FactSleeping pills have a short-term effect, and with long-term use, tolerance develops and sleep gets worse when they are stopped. Cognitive behavioral therapy for insomnia gives lasting results.

MythIf you can't sleep, you should lie in bed and wait for sleep to come

FactLying awake for a long time links the bed with anxiety and wakefulness. It is better to get up, do something calm in dim light, and go back to bed when you feel sleepy. That way the bed becomes linked with sleep again.

How a home visit works

  1. Call or message usThe dispatcher answers 24/7 and in 3–5 minutes checks the person's condition, age, how long the drinking or use has lasted, chronic conditions and the address. No surname needed.
  2. The doctor sets offAn addiction doctor or psychiatrist comes with equipment and medication. Travel time depends on the district — usually within an hour. If inpatient care or an ambulance is needed, we'll say so straight away.
  3. Examination and treatmentBlood pressure, pulse, oxygen saturation, blood sugar if needed and a neurological check. Then an IV drip or other treatment as indicated, 1–3 hours.
  4. A plan for the next daysAdvice for the family on what to do overnight and tomorrow, phone follow-up and a repeat visit if needed.
  5. Further treatmentCoding, psychotherapy, rehab or psychiatric follow-up — once the acute state has passed and the person is ready.

Prices in Astana

Psychiatrist consultation15 000 ₸
Follow-up consultation12 000 ₸
Psychotherapy session (50 min)15 000 ₸
Phone advicefree

The final cost is agreed before treatment starts. Prices are in tenge and do not constitute a public offer.

Where to get help

Narcology 24 in Astana: our duty team makes home visits day and night, usually within an hour (all city districts and nearby settlements). Two branches for appointments and procedures — 6 Auezova St., office 37, Astana and 176 Imanova St., Astana. When indicated, we arrange admission and transport.

Confidential and private

in Astana our doctor can come in ordinary clothes in an unmarked car. Treatment documents are given only to the patient. If you need a certificate or sick note, this is discussed separately and only at your request.

Questions and answers

How can I help a loved one who can't sleep?

Don't reproach them or discuss at night how much they have slept. Help them keep a routine: the same wake-up time, morning light, walks during the day, and no gadgets before bed. Suggest booking a doctor's appointment together if the problem has lasted more than a month.

Can I give the person my own sleeping pills?

No. Sleeping pills are selected individually; they have contraindications, interactions, and a risk of dependence. Combining them with alcohol and other sedatives is especially dangerous. Any sleep medication should be prescribed by a doctor — even if it has helped you.

Does melatonin help?

Melatonin can be useful in certain cases, such as a disrupted body clock or in older people, but in chronic insomnia it rarely solves the problem. Whether it makes sense to take it is best discussed with a doctor who will consider the cause of the sleep disturbance.

Why is sleep worse in winter?

In winter there is little daylight, people move less and spend more time in front of screens, and the body clock gets thrown off. This is especially noticeable in Astana, with its frosts and long nights. Morning light, a regular routine, and daytime activity help, but persistent problems are worth discussing with a doctor.

Can insomnia be a sign of a serious disorder?

Yes. Insomnia often accompanies depression, anxiety, and addiction. If the person hardly sleeps but remains energetic and agitated, this may be a sign of mania or psychosis — an urgent consultation with a psychiatrist is needed. Don't put off the visit.

How long does treatment last?

A course of cognitive behavioral therapy for insomnia usually takes 6–8 weeks. The first changes are often noticeable within a few weeks. If the insomnia is linked to depression or anxiety, treating the underlying condition may take longer.

Where do doctors visit in Astana and where are the branches?

Home visits cover all city districts and nearby settlements, 24/7. Appointments at two branches: 6 Auezova St., office 37, Astana and 176 Imanova St., Astana. Phone in Astana: +7 (700) 309-30-17.

Sources and methodology

This page was prepared by the Narcology 24 medical editorial team based on:

  • International Classification of Diseases ICD-10 and ICD-11, World Health Organization
  • Clinical diagnosis and treatment protocols of the Ministry of Health of the Republic of Kazakhstan
  • Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”
  • NICE (UK) guidelines on alcohol and drug misuse and mental health conditions
  • WHO recommendations on the treatment of substance use disorders

This information is for reference only and does not replace a consultation with a specialist. Editorial policy

Related articles

See also

Insomnia treatment — in other cities

Duty team on call

Addiction doctor home visits in Astana, 24/7: all city districts and nearby settlements. Two branches for appointments; online consultations from anywhere.

Call
CallWhatsApp