Reviewed byNurlan Isayev, MDAddiction psychiatrist, experience 10 years · updated 8 Nov 2026
Key facts
- ICD-10 code
- F13
- Who provides care
- An addiction medicine doctor, plus a psychiatrist and an internist if needed; a psychotherapist for the patient and the family
- Where
- Home visits in Astana, appointments at the clinic, inpatient care for complex withdrawal; online consultations for loved ones
- Duration
- Gradual tapering takes from 1–2 weeks to several months, followed by maintenance treatment
- Confidentiality
- Medical confidentiality, paid anonymous treatment, no registration on the state dispensary registry
- When it’s urgent
- Seizures, confusion, hallucinations, slowed breathing, suspected overdose — call 103 or 112
- Outcome
- Safely stopping the medication and treating the underlying insomnia, anxiety, or pain by other means
What you should know
What makes this addiction so insidious is that it starts with a prescription or a “pill for the nerves” recommended by a friend. Loved ones see that Mom can’t fall asleep without a sleeping pill, that a husband keeps looking for painkillers after a back injury, that a daughter carries packs of anti-anxiety medication in her bag. Meanwhile, the person sincerely doesn’t consider themselves addicted: “It’s just medicine.” What matters for the family is to understand that the problem is real, it can be treated, and there is nothing to be ashamed of.
Stopping certain medications abruptly on your own — especially benzodiazepines and barbiturates — is dangerous: seizures, psychosis, and delirium are possible. That is why we do not advise “throwing everything out of the medicine cabinet” without a consultation. In Astana, many people work from early morning until late at night and look for a quick fix for stress and insomnia — and that is how the dependence takes hold. Start with a consultation for relatives: the doctor will explain how to act safely.
What relatives should watch for
- takes the medication more often or in larger amounts than the doctor prescribed
- visits different doctors and pharmacies to get new prescriptions
- noticeable drowsiness, slurred speech, and an unsteady gait without any smell of alcohol
- anxiety, trembling, insomnia, and irritability when the pills run out
- hides the packaging, gets irritated when asked about medications, downplays the doses
- memory lapses, absent-mindedness, falls, and minor injuries at home
- combines pills with alcohol to “boost the effect” or to fall asleep
If two or three points apply, it is worth seeing a doctor. Phone advice is free and confidential. If life is at risk, call 103 or 112.
How dependence on medications develops
Sleeping pills, benzodiazepine sedatives, opioid painkillers, and certain anticonvulsants and antihistamines cause tolerance when taken for a long time: the usual dose stops working, and the person increases it on their own. Physical dependence then follows — without the medication, a withdrawal syndrome develops with anxiety, insomnia, and pain. International guidelines, including NICE, recommend prescribing such drugs in short courses precisely for this reason.
The risk increases with chronic pain, insomnia, anxiety disorders, or depression treated with pills alone, without psychotherapy or monitoring. Loneliness, work overload, and the habit of “picking” medications on one’s own also play a role. In older relatives, dependence is often disguised as age-related forgetfulness. It is important to understand that the person is not to blame for how things turned out, but the way out has to be found together with a doctor.
How treatment works: consultation, examination, tapering
First, the family or the patient contacts the clinic by phone or video. The doctor gathers the details: which medication, for how many years, at what doses, whether there have been attempts to stop, and what other conditions are present. Then an appointment or a home visit from an addiction doctor anywhere in Astana is scheduled. After the examination, a plan is drawn up for gradually lowering the dose or switching to another medication under supervision, along with treatment of the withdrawal symptoms and the original problem. Loved ones receive clear instructions: what to watch for at home and when to call the doctor.
Medication must not be stopped at home after long-term use of benzodiazepines or barbiturates, when combined with alcohol, with a history of seizures, with serious heart, liver, or lung disease, in older people at risk of falls, or when there are suicidal thoughts. Such cases are managed in a hospital setting. Slowed breathing, loss of consciousness, or seizures — call 103 or 112. Consultations and follow-up can be done by video, but tapering should not start without an in-person examination.
How we help
Gradual medical tapering
The main principle is never to stop abruptly. The doctor works out an individual tapering schedule, sometimes switches the patient to a medication with gentler withdrawal, and monitors blood pressure, pulse, sleep, and mood. The pace is adjusted to how the person feels: rushing is more dangerous here than going slowly. The family helps stick to the schedule and keeps the medications, if this has been agreed with the doctor.
Treating withdrawal symptoms
While the dose is being reduced, anxiety, insomnia, trembling, headaches, and increased sensitivity to sound and light are possible. The doctor prescribes supportive therapy using drug classes that carry no risk of a new dependence and, when indicated, IV drips and B vitamins. If withdrawal is severe, the patient is transferred to inpatient care, where medical staff monitor them around the clock.
Treating the underlying problem
If pills have been “covering up” insomnia, chronic pain, or anxiety for years, these problems won’t go away once the medication is stopped. That is why a psychiatrist, a psychotherapist, and, if needed, other specialists are brought in at the same time. Treatment includes cognitive behavioral therapy for insomnia, work on anxiety, and non-drug methods of pain management.
Psychotherapy and family support
A psychotherapist helps the person understand in which situations the urge to take a pill arises and find other ways to cope. Relatives learn not to control every step but to offer support: agreeing together on how medications are stored, noticing early signs of relapse, and keeping a calm tone. This eases tension at home and lowers the risk of returning to the drug.
Myths and facts
MythIf a doctor prescribed it, there can’t be any addiction
FactMany prescription drugs are habit-forming when taken for a long time. That is exactly why they are prescribed in short courses. Medication dependence is a medical situation, not an accusation against the doctor or the patient, and it can be safely corrected.
MythThe best thing is to throw out the pills and tough it out
FactAbruptly stopping benzodiazepines, barbiturates, and some other medications can cause seizures, psychosis, and delirium. They need to be discontinued gradually, following a schedule drawn up by an addiction doctor after an examination.
MythIt’s fine for older people — it can’t hurt them anymore
FactIn older people, sleeping pills and sedatives increase the risk of falls, fractures, confusion, and memory problems. For them, a correct and gentle withdrawal is especially important and often noticeably improves their well-being.
How a home visit works
- Call or message usThe dispatcher answers 24/7 and in 3–5 minutes checks the person's condition, age, how long the drinking or use has lasted, chronic conditions and the address. No surname needed.
- The doctor sets offAn addiction doctor or psychiatrist comes with equipment and medication. Travel time depends on the district — usually within an hour. If inpatient care or an ambulance is needed, we'll say so straight away.
- Examination and treatmentBlood pressure, pulse, oxygen saturation, blood sugar if needed and a neurological check. Then an IV drip or other treatment as indicated, 1–3 hours.
- A plan for the next daysAdvice for the family on what to do overnight and tomorrow, phone follow-up and a repeat visit if needed.
- Further treatmentCoding, psychotherapy, rehab or psychiatric follow-up — once the acute state has passed and the person is ready.
Prices in Astana
| Initial addiction doctor consultation | 12 000 ₸ |
| Inpatient detox (per day) | 35 000 ₸ |
| Psychotherapy course (8 sessions) | 96 000 ₸ |
| Phone advice | free |
The final cost is agreed before treatment starts. Prices are in tenge and do not constitute a public offer.
Where to get help
In astana you can get help at home, at one of our two branches (6 Auezova St., office 37, Astana, 176 Imanova St., Astana) or online if you need a consultation rather than a procedure. The dispatcher answers 24/7 and will tell you straight away which option is safest.
Confidential and private
in Astana our doctor can come in ordinary clothes in an unmarked car. Treatment documents are given only to the patient. If you need a certificate or sick note, this is discussed separately and only at your request.
Questions and answers
My mom has been taking sleeping pills for years. Is that already an addiction?
If she can’t fall asleep without the medication, the dose has gone up over time, and attempts to skip a dose cause anxiety and trembling, dependence has probably developed. An addiction doctor can give an accurate answer after a conversation and an examination. Don’t take the pills away suddenly: first a consultation, then a safe plan.
Can withdrawal be done at home?
Sometimes, yes — if the doses are low and there is no history of seizures, no serious illness, and no combined use with alcohol. In that case the doctor makes a home visit, draws up a schedule, and regularly checks the person’s condition both in person and online. In all other cases, inpatient care with round-the-clock monitoring is safer.
Will my employer find out about the treatment?
No. Narcology 24 maintains medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”; treatment is anonymous and does not involve registration on any registry. Information is disclosed only in cases expressly provided for by law. People in positions of responsibility can safely seek help too.
What should I do if the person has taken too many pills?
If they are hard to wake, breathing slowly or noisily, their lips are turning blue, or they are having seizures, call 103 or 112 immediately, lay the person on their side, don’t give them anything to drink, and don’t leave them alone. Gather the medication packaging to show the medical team. Planned addiction treatment comes after the immediate threat has passed.
How long does tapering take?
It depends on the medication, the dose, and how long it has been taken. With a short history of use, one to two weeks; after years of taking benzodiazepines, the reduction may stretch over months. Safety and the absence of severe symptoms matter more than speed. The plan is adjusted according to how the person feels.
How can loved ones support the person during the process?
Praise them for sticking to the schedule, don’t search their bags without an agreement, and help with a regular sleep routine and walks. If you notice increased anxiety, insomnia, or trembling, tell the doctor rather than changing the dose yourself. Take care of yourself as well: a psychotherapist consultation for the family is also available.
Where do doctors visit in Astana and where are the branches?
Home visits cover all city districts and nearby settlements, 24/7. Appointments at two branches: 6 Auezova St., office 37, Astana and 176 Imanova St., Astana. Phone in Astana: +7 (700) 309-30-17.
Sources and methodology
This page was prepared by the Narcology 24 medical editorial team based on:
- International Classification of Diseases ICD-10 and ICD-11, World Health Organization
- Clinical diagnosis and treatment protocols of the Ministry of Health of the Republic of Kazakhstan
- Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”
- NICE (UK) guidelines on alcohol and drug misuse and mental health conditions
- WHO recommendations on the treatment of substance use disorders
This information is for reference only and does not replace a consultation with a specialist. Editorial policy

