Confidential addiction treatment in Astana

Reviewed byRinat Zhumabekov, MDAddiction psychiatrist, experience 21 years · updated 8 Nov 2026

Key facts

ICD-10 code

F10–F19

Who provides it

The clinic’s addiction doctor, psychiatrist, psychotherapist, and nurses

Where

At home in any district of Astana, in an inpatient unit, or as an outpatient

Duration

Detox — several days; the full course — from several weeks to months

Anonymity

No registry; medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health”

When it is urgent

Delirium, seizures, overdose, suicidal thoughts — call 103 or 112

Outcome

Relief of the acute condition, a sobriety plan, and support for the family

What you should know

For many families, the deciding question is not “to treat or not to treat” but “what will happen if someone finds out.” A father fears for his son’s career, a wife for her husband’s reputation, adult children for their elderly mother’s standing. Anonymous treatment lets you start helping the person without putting their future at risk. It is not a “secret” or “lightweight” option — it is regular medical treatment following clinical protocols, simply with securely protected data.

Astana has many people who moved for work and are afraid of losing their jobs, and for them anonymity is especially important. Loved ones also need to know that their involvement will not become known to neighbors or colleagues. At Narcology 24, doctors arrive without identifying markings, documents are prepared without stating the diagnosis in any public paperwork, and relatives discuss the course of treatment only with the attending physician, without intermediaries or unnecessary witnesses.

Signs It Is Time to Move On to Treatment

• drinking or drug use has become regular, and attempts to cut down end in relapse
• without alcohol or the substance, shaking, insomnia, anxiety, and sweating appear
• the person spends more and more money and time on drinking or using
• health problems have appeared: liver, blood pressure, stomach, heart
• there are constant arguments in the family, and the children have become withdrawn or aggressive
• the person says they are tired of it but do not know how to stop
• there have been dangerous episodes: drunk driving, injuries, memory blackouts

If two or three points apply, it is worth seeing a doctor. Phone advice is free and confidential. If life is at risk, call 103 or 112.

What the Family Needs to Know About Anonymity

Anonymous treatment is based on everyone’s right to medical confidentiality, established in the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System.” With paid anonymous care, the patient is not placed on the state dispensary registry, and information about them is not passed on to employers, the military enlistment office, or educational institutions. Exceptions to medical confidentiality are provided for only by law — for example, at the request of a court or an investigation.

Loved ones should also understand the other side: the doctor is obliged to keep confidentiality from them, too. If the patient is an adult and has not given consent, the addiction specialist will not retell the details of their conversations. However, the family can receive a separate consultation about their own questions and how to support the person. This protects the trust between patient and doctor, without which treatment is rarely successful.

How we help

Myths and facts

How a home visit works

1. Call or message usThe dispatcher answers 24/7 and in 3–5 minutes checks the person's condition, age, how long the drinking or use has lasted, chronic conditions and the address. No surname needed.
2. The doctor sets offAn addiction doctor or psychiatrist comes with equipment and medication. Travel time depends on the district — usually within an hour. If inpatient care or an ambulance is needed, we'll say so straight away.
3. Examination and treatmentBlood pressure, pulse, oxygen saturation, blood sugar if needed and a neurological check. Then an IV drip or other treatment as indicated, 1–3 hours.
4. A plan for the next daysAdvice for the family on what to do overnight and tomorrow, phone follow-up and a repeat visit if needed.
5. Further treatmentCoding, psychotherapy, rehab or psychiatric follow-up — once the acute state has passed and the person is ready.

Prices in Astana

The final cost is agreed before treatment starts. Prices are in tenge and do not constitute a public offer.

Where to get help

In astana you can get help at home, at one of our two branches (6 Auezova St., office 37, Astana, 176 Imanova St., Astana) or online if you need a consultation rather than a procedure. The dispatcher answers 24/7 and will tell you straight away which option is safest.

Confidential and private

Information about your request, diagnosis and treatment is protected by medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”. We do not share it with employers, schools, the police or neighbours; the only exceptions are those expressly set by law. A first name is enough to call us, and paid confidential treatment does not mean a registry entry.

Questions and answers