Reviewed byRinat Zhumabekov, MDAddiction psychiatrist, experience 21 years · updated 8 Nov 2026
Key facts
- ICD-10 code
- F10.3
- Who provides care
- A psychiatrist-addiction specialist (narcologist) from the mobile team, with a nurse if needed
- Where
- The patient’s apartment or house in any district of Almaty and nearby suburbs
- Duration
- IV drip and observation usually take 2–4 hours; a repeat visit if clinically indicated
- Anonymity
- Medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System,” no state dispensary registry
- When it is urgent
- Seizures, delusions, hallucinations, chest pain, vomiting blood — call 103 or 112 immediately
- Outcome
- Relief of intoxication, sleep, a plan for getting through withdrawal and further treatment
What you should know
I am the on-call doctor of a mobile team, and most of our nights start the same way: a wife, a son or the person themselves calls and says they have been drinking for the fifth, seventh or tenth day and cannot stop. The dispatcher calmly clarifies the essentials: how many days the binge has lasted, what and how much was drunk over the last 24 hours, whether there are chronic illnesses, whether there have been seizures or “visions” before, and whether the person has taken any pills. These answers tell us whether we can help at home or whether it is safer to go straight to an inpatient unit.
Then comes the drive. In Almaty, arrival time depends not on good intentions but on the city itself: in the evening, getting from the lower part of town up to the Medeu district takes longer because of traffic jams, while at night we move faster along an empty Al-Farabi Avenue. For the Alatau and Nauryzbay districts, Kaskelen or Otegen Batyr, the dispatcher gives a realistic arrival time right away, with no promises of “five minutes.” While the team is on the way, we tell you over the phone what to do: do not give alcohol “to ease the symptoms,” and have medical records and a list of current medications ready.
When to Call an Addiction Doctor to Your Home
- the binge has lasted more than three days and the person cannot stop on their own
- shaking hands in the morning, heavy sweating, a racing heart, nausea
- without another drink, anxiety and insomnia keep getting worse
- the person barely eats, drinks little water and suffers from vomiting
- blood pressure rises, headaches and weakness appear
- previous attempts to “quit on my own” ended in relapse
- relatives can see the condition getting worse every day
If heavy drinking has lasted more than two or three days, or there is shaking, vomiting, blood-pressure spikes or insomnia, you need a doctor rather than stopping alone. Phone advice is free. For seizures, confusion or hallucinations call 103 or 112.
Why It Is So Hard to Stop a Drinking Binge on Your Own
When I walk into an apartment, I usually see the same picture: drawn curtains, bottles by the bed, and a person who has not properly slept for several days. During a binge, the body adapts so that alcohol becomes a “remedy” for its own effects: stopping abruptly triggers withdrawal syndrome — tremor, blood pressure spikes, anxiety and insomnia. That is why few people manage to “just stop,” and this is not a weakness of character but the physiology of addiction.
There is also a dangerous side. On days 2–4 after the last drink, some people develop seizures or alcohol withdrawal delirium (delirium tremens), especially if such episodes have happened before. Dehydration, vitamin B deficiency and coexisting liver and heart disease increase the risks. That is why the doctor never starts an IV drip blindly: first they measure blood pressure, pulse and oxygen saturation, check blood sugar if necessary, ask questions, and only then decide what to give and in what volume.
How Home Alcohol Detox Works: From Your Call to the Next Morning
Even before arrival, the dispatcher takes a medical history, and if the family wishes, the doctor can have a short video call with them — this helps us understand in advance what to bring. On site: an examination, blood pressure and pulse measurements, a conversation with the patient and their consent to treatment. Then an IV drip is started with detoxification solutions, B vitamins and, if needed, liver support and sleep medications as prescribed by the doctor. I stay by the patient’s side for the entire first hour, watching their response, and by the end of the procedure the person usually falls asleep.
We do not treat at home if there are signs of delirium or psychosis, seizures, a suspected stroke or heart attack, a serious head injury, vomiting blood, severe abdominal pain or decompensated diabetes, or if the binge has gone on for a very long time and the person is exhausted. In these cases, I recommend inpatient care or call 103. If a person refuses help and is not a danger to themselves, we cannot force them: involuntary treatment is possible only by a court decision.
How we help
Examination and risk assessment
The first 15–20 minutes are spent understanding what we are dealing with. Blood pressure, pulse, oxygen saturation, the condition of the skin and mucous membranes, neurological signs, orientation in time and place. I ask about chronic illnesses, allergies and medications. If something is concerning, such as confusion or chest pain, I do not start an IV drip at home but arrange transfer to an inpatient unit or call an ambulance.
IV detoxification
The core of the treatment is an IV drip with saline and glucose-containing solutions, B vitamins and, when indicated, liver-protecting and heart-supporting medications. The composition is tailored to the individual, not a “standard cocktail.” The volume depends on body weight, blood pressure and kidney function. The infusion runs slowly and under monitoring, usually for 1.5–3 hours, after which the person falls asleep.
Symptomatic treatment
Anxiety, insomnia, nausea and headache are each treated separately. Sedatives, including benzodiazepines, are prescribed only by a doctor, in short courses and with the risks taken into account, especially if the person is not yet fully sober. We leave the family a clear written plan for the next 24 hours: what is allowed, what is not, when to call us and when to call 103 immediately.
Follow-up the next day
The morning after the visit, we call: how did the person sleep, is there any tremor, have they eaten and had water, do they crave alcohol. If withdrawal is still pronounced, the team comes back for a repeat IV drip. On day two or three, we discuss what comes next: a consultation with an addiction doctor, addiction psychotherapy, and, if the person wishes, alcohol “coding” (a treatment widely used in Kazakhstan and CIS countries) or rehab. Detox is only the first step.
Myths and facts
MythYou can have a drink to take the edge off and gradually cut down
FactThis is usually how a binge gets prolonged. “Stepping down” without medical supervision rarely works: each new drink relieves the symptoms for a couple of hours, and then everything comes back. In addition, combining alcohol with sedatives from the home medicine cabinet is dangerous for breathing.
MythAn IV drip is just saline
FactAn IV drip is only a delivery method. What matters is exactly what is given, in what volume, and who is monitoring the response. The doctor selects the composition based on the person’s condition, monitors blood pressure and pulse, and if things get worse, immediately changes the approach or refers the patient to an inpatient unit.
MythAfter the drip everything is fine, no more treatment needed
FactAn IV drip relieves acute intoxication, but not the addiction itself. Without further work — consultations with an addiction doctor, psychotherapy, family support — another binge often happens within a few weeks.
How a home visit works
- Call or message usThe dispatcher answers 24/7 and in 3–5 minutes checks the person's condition, age, how long the drinking or use has lasted, chronic conditions and the address. No surname needed.
- The doctor sets offAn addiction doctor or psychiatrist comes with equipment and medication. Travel time depends on the district — usually within an hour. If inpatient care or an ambulance is needed, we'll say so straight away.
- Examination and treatmentBlood pressure, pulse, oxygen saturation, blood sugar if needed and a neurological check. Then an IV drip or other treatment as indicated, 1–3 hours.
- A plan for the next daysAdvice for the family on what to do overnight and tomorrow, phone follow-up and a repeat visit if needed.
- Further treatmentCoding, psychotherapy, rehab or psychiatric follow-up — once the acute state has passed and the person is ready.
Prices in Almaty
| Home visit and examination | 15 000 ₸ |
| IV drip at home (standard) | 30 000 ₸ |
| IV drip at home (extended) | 45 000 ₸ |
| Phone advice | free |
The final cost is agreed before treatment starts. Prices are in tenge and do not constitute a public offer.
Where to get help
Narcology 24 in Almaty: our duty team makes home visits day and night, usually within an hour (all city districts and nearby settlements). Two branches for appointments and procedures — 84 Zhandosova St., Almaty and 21 Seyfullina Ave., office 11, Almaty. When indicated, we arrange admission and transport.
Confidential and private
Information about your request, diagnosis and treatment is protected by medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”. We do not share it with employers, schools, the police or neighbours; the only exceptions are those expressly set by law. A first name is enough to call us, and paid confidential treatment does not mean a registry entry.
Questions and answers
How quickly will a doctor arrive in Almaty?
It depends on the district and the time of day. During the day and in the evening, traffic between the lower and upper parts of the city adds time; at night we get there faster. For the Alatau and Nauryzbay districts, as well as Kaskelen, Talgar or Otegen Batyr, the dispatcher gives a realistic arrival time right away.
Does the patient have to consent?
Yes. We start an IV drip only with the consent of the adult patient. If they refuse, the doctor can talk with them and the family and explain the risks. We never treat or take anyone away by force: involuntary hospitalization is possible only by a court decision in the manner established by the law of the Republic of Kazakhstan.
Can I call a doctor at night or on a holiday?
Yes, the Narcology 24 team is on call 24/7, including New Year, Nauryz and other holidays. Holidays are exactly when we get the most calls, so it is better to call early rather than waiting until the condition becomes severe. At night, the dispatcher works the same way.
What should I prepare before the doctor arrives?
Documents or discharge summaries about chronic illnesses, a list of the medications the person takes, and information about allergies. Clear space next to the bed, remove alcohol, and have a clean towel ready. If you have pets, it is better to keep them in another room.
How many IV drips are needed?
After a short binge, one procedure is often enough. After a long binge with pronounced withdrawal, 2–3 visits over several days may be needed. The doctor decides based on the person’s condition after the examination, not in advance over the phone.
Will my employer or local clinic find out about the visit?
No. We work anonymously and do not register patients; the information is protected by medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System.” Disclosure is possible only in cases expressly provided for by law. No documents are needed for anonymous treatment.
Where do doctors visit in Almaty and where are the branches?
Home visits cover all city districts and nearby settlements, 24/7. Appointments at two branches: 84 Zhandosova St., Almaty and 21 Seyfullina Ave., office 11, Almaty. Phone in Almaty: +7 (700) 309-29-88.
Sources and methodology
This page was prepared by the Narcology 24 medical editorial team based on:
- International Classification of Diseases ICD-10 and ICD-11, World Health Organization
- Clinical diagnosis and treatment protocols of the Ministry of Health of the Republic of Kazakhstan
- Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”
- NICE (UK) guidelines on alcohol and drug misuse and mental health conditions
- WHO recommendations on the treatment of substance use disorders
This information is for reference only and does not replace a consultation with a specialist. Editorial policy



