PTSD treatment in Almaty

Reviewed byZhanar Tulegenova, MDPsychiatrist and psychotherapist, experience 18 years · updated 8 Nov 2026

Key facts

ICD-10 code

F43.1

Who provides care

A psychiatrist and a psychotherapist trained in trauma work

Where

An office in Almaty, online by video, home visits

Duration

Trauma therapy 8–16 sessions; medication, if needed, for 6 months or more

Anonymity

No documents required and no dispensary registration

When it’s urgent

Suicidal thoughts, aggression, a heavy drinking binge — call 103 or 112

Outcome

Memories lose their sharpness, and sleep and a sense of safety return

What you should know

PTSD most often comes up on calls made for a different reason. We go to a man on a drinking binge in the Turksib district, and behind the binge is an accident two years ago, after which he can’t sleep without alcohol. Or a young woman’s mother calls: her daughter screams at night, flinches at every sound, and has stopped going out alone. The dispatcher always asks whether there was some severe event — people often don’t connect their condition with what they went through.

At the meeting, I never rush the person to tell me about the trauma. It is enough to know that something happened. A person with PTSD is constantly on guard: they sit with their back to the wall, watch the door, and jump at a bang. The first task is safety and sleep. The second is to explain that their reactions are normal for what they went through and that they can be treated. The actual trauma work begins later, when the person is ready, and it is led by a psychotherapist.

Signs and symptoms of PTSD

• intrusive memories of the event, as if it were happening again — “flashbacks”
• trauma-related nightmares and fear of falling asleep
• avoiding places, people, and conversations that are reminders of what happened
• constant alertness, jumping at sudden sounds
• outbursts of anger, irritability, trouble concentrating
• guilt, shame, feeling detached from loved ones, emotional numbness
• using alcohol or sedatives to fall asleep and not remember

If two or three points apply, it is worth seeing a doctor. Phone advice is free and confidential. If life is at risk, call 103 or 112.

Why some people get through trauma while others develop PTSD

PTSD arises after events that threatened the life or safety of a person or their loved ones: accidents, assaults, violence, war, fires, earthquakes, or the sudden death of a loved one. In seismically active Almaty, many people know the fear of earthquakes, and for some, the tremors they have lived through leave a lasting mark. Not everyone who experiences trauma develops PTSD, and it has nothing to do with weakness.

The risk is higher if the trauma was prolonged or repeated, if the person was left without support, or if there were previous traumatic events, depression, or an anxiety disorder. Symptoms can appear immediately or months later. Signs that last more than a month and get in the way of life are a reason to see a doctor. The earlier treatment starts, the lower the risk that depression and addiction will join in.

How we help

Myths and facts

How a home visit works

1. Call or message usThe dispatcher answers 24/7 and in 3–5 minutes checks the person's condition, age, how long the drinking or use has lasted, chronic conditions and the address. No surname needed.
2. The doctor sets offAn addiction doctor or psychiatrist comes with equipment and medication. Travel time depends on the district — usually within an hour. If inpatient care or an ambulance is needed, we'll say so straight away.
3. Examination and treatmentBlood pressure, pulse, oxygen saturation, blood sugar if needed and a neurological check. Then an IV drip or other treatment as indicated, 1–3 hours.
4. A plan for the next daysAdvice for the family on what to do overnight and tomorrow, phone follow-up and a repeat visit if needed.
5. Further treatmentCoding, psychotherapy, rehab or psychiatric follow-up — once the acute state has passed and the person is ready.

Prices in Almaty

The final cost is agreed before treatment starts. Prices are in tenge and do not constitute a public offer.

Where to get help

Narcology 24 in Almaty: our duty team makes home visits day and night, usually within an hour (all city districts and nearby settlements). Two branches for appointments and procedures — 84 Zhandosova St., Almaty and 21 Seyfullina Ave., office 11, Almaty. When indicated, we arrange admission and transport.

Confidential and private

in Almaty our doctor can come in ordinary clothes in an unmarked car. Treatment documents are given only to the patient. If you need a certificate or sick note, this is discussed separately and only at your request.

Questions and answers